Privacy Policy

Last Updated: March 24, 2026

Your privacy is important to Club Champion. This Privacy Policy explains what Personal Data we may collect from you, how we may use it, the choices you have regarding our use of it, and whether we disclose it to anyone when you access ballfitting.ai (the “Site”), including our golf ball subscription service, customer account portal, and ball fitting recommendation tools (collectively referred to as the “Services”). By using our Services, including the Site, you acknowledge the terms of this Privacy Policy as they may be amended from time to time.

Personal Data We Collect

We treat any data that identifies you, or reasonably can be linked to you, as “Personal Data.” Data that has been de-identified or aggregated so that it cannot reasonably be linked to you is not Personal Data. Personal Data also does not include publicly available information, such as information that is lawfully made available through federal, state, or local government records. We may use de-identified, aggregated, or publicly available data for any purpose.

The Personal Data we collect when you use our Site and Services includes:

Identifying Information — such as name, mailing address, delivery address, phone numbers, and email addresses.
Internet or Similar Network Activity — such as information regarding your activity related to your interaction on our Site, as well as your interaction with our advertising and other communications, which may include your IP address and browsing activity.
Commercial Information — such as information relating to your purchases and services, including your purchasing or consuming histories or tendencies.
Financial Information — such as your credit card number or other financial information when you purchase Services from us. Credit card data is tokenized and stored by our payment processor (Stitch/CardPointe via Fiserv) and is not stored directly on our servers.
Subscription Information — such as your selected subscription tier, golf ball brand and model, ball color, delivery frequency, quantity preferences, and subscription status (active, paused, cancelled).
Ball Fitting Data — such as swing data, ball fitting results, and product recommendations generated through Club Champion’s fitting process that may be linked to your subscription account.
Account Credentials — such as your username, email address, and authentication tokens managed through Auth0, our third-party authentication provider.

How We Obtain Your Personal Data

From You: We obtain Personal Data that you provide directly when you: (1) create an account on ballfitting.ai; (2) purchase or manage a golf ball subscription; (3) contact our support team; or (4) interact with our Site.
From Club Champion Stores: If you complete a ball fitting at a Club Champion retail location, your fitting results and recommendations may be linked to your ballfitting.ai account with your consent.
From Service Providers: We may receive information from our payment processor (Stitch/CardPointe), authentication provider (Auth0), and CRM system (Salesforce) in connection with delivering our Services.

Our Use of Personal Data

We may use your Personal Data as follows:

Provide Our Services: We use Personal Data to furnish our Services, including to: (1) process and fulfill your subscription orders and shipments; (2) manage your account and subscription preferences; (3) process recurring payments through Stitch/CardPointe; and (4) sync your subscription and order data with Salesforce and NetSuite for fulfillment.
Communicate with You: We use Personal Data to respond to communications, contact you about your transactions, send subscription renewal reminders as required by law, promote products or services, provide other relevant information, and request information or feedback.
Personalize Your Experience: We utilize Personal Data regarding your use of our Site and Services to personalize and enhance your experiences, including linking your ball fitting recommendations to your subscription.
Internal Research: We use Personal Data to conduct internal research to develop, improve or repair our products, services, or technology.
Security or Fraud Prevention: We use Personal Data to prevent, detect, protect against, or respond to security incidents, fraud or malicious or deceptive practices, or other illegal activity.
Legal Compliance: We may use Personal Data to comply with applicable law or to comply with a lawful governmental request, subpoena, or legal process.

We will retain your Personal Data only for as long as necessary to fulfill the business and commercial purpose(s) for which we obtained the information or as otherwise required by law.

We do not use or disclose sensitive personal information, as defined by the California Consumer Privacy Act (“CCPA”), for purposes that would require a consumer to exercise a right to limit under the CCPA.

Our Sharing of Personal Data

We may share Personal Data with service providers who act on our behalf, our partners, or others operating at your direction or where legally necessary or appropriate.

Service Providers: We engage third parties to act as our service providers and perform certain tasks on our behalf in connection with delivering our Services. For ballfitting.ai, these service providers include: Stitch/CardPointe (payment processing), Auth0 (authentication), Salesforce (customer relationship management), NetSuite (order fulfillment), and our web hosting provider (InMotion Hosting). We take reasonable steps to ensure that our service providers are contractually obligated to keep Personal Data confidential and only utilize the Personal Data as permitted.
Affiliates: We may share Personal Data with our affiliated entities.
Other Legal Purposes: We also may share Personal Data: (1) with your consent; (2) to respond to subpoenas, court orders, or other legal process; (3) to cooperate with law enforcement or regulatory entities; (4) when we believe disclosure is necessary to protect our rights or safety; (5) to prevent fraud or other illegal activities; (6) to establish or defend legal claims; or (7) as part of a corporate restructuring, sale of assets, merger or divestiture.

Use of Cookies

Like most commercial websites, we analyze how visitors use our Site with “cookies” and similar technologies. A cookie is a small text file that is placed on your computer or device when you access our Site.

We may use cookies and similar technologies such as pixels, web beacons, and tags to: (1) enhance or personalize your website usage and experience; (2) monitor website usage; and (3) improve the website and our services.

If you choose, you can set your browser to reject cookies or manually delete cookies by following your browser’s help file directions. However, if your browser is set to reject cookies, you may have some trouble accessing and using some of the pages and features on our Site.

Security of Your Personal Data

We use commercially reasonable administrative, technical and physical safeguards to protect Personal Data, considering the nature of the Personal Data and the threats posed. Credit card information is tokenized via Stitch/CardPointe and processed through Fiserv’s PCI-compliant infrastructure. Sensitive card data (CVV) is removed immediately after processing and is never stored on our servers. User authentication is managed through Auth0’s enterprise security platform. However, there is security risk inherent in all internet and information technologies, and we cannot guarantee the security of your Personal Data.

Third Party Websites and Applications

Our Site may contain links to websites or applications hosted by third parties, including clubchampion.com. This Privacy Policy only applies to ballfitting.ai and does not apply to any third-party sources. Any data collected through third party websites or applications is subject to the privacy practices of the third party, and you should review the privacy policies of these third parties prior to sharing any data.

Rights and Choices of Customers

We provide our customers with certain rights regarding their Personal Data. We will not discriminate against you for exercising any of your rights.

Right to Know About Personal Data Collected, Used, or Disclosed

You have the right to request that we disclose certain information to you about our collection, use and disclosure of your Personal Data over the preceding 12 months.

Right to Delete Personal Data

You have the right to request that we delete any of your Personal Data that we collected from you and retained, subject to certain legal exceptions.

Right to Correction of Personal Data

You have the right to request that we correct inaccurate Personal Data that we maintain about you.

Right to Opt-Out of Targeted Advertising

If applicable, you have the right to opt out of the sharing of your Personal Data for targeted advertising. If we engage in personalized advertising on ballfitting.ai, we will provide a mechanism for you to opt out, including honoring Global Privacy Control (GPC) browser signals.

Exercising Your Rights

To exercise the rights described above, please submit a verifiable consumer request to us by either:

Calling us at 1-888-340-7820
Sending us an email at privacy@clubchampion.com

To verify your identity, we ask that you provide us with: (1) first name, (2) last name, and (3) phone number or email address associated with your ballfitting.ai account. Depending on your type of request, we may require additional information.

If we decline to take action regarding your request, you may have the right to appeal. Please contact us at privacy@clubchampion.com if you would like to submit such an appeal.

Personal Information Concerning Children

We do not knowingly collect Personal Data from individuals under the age of 16, unless the Personal Data is submitted with verifiable parental consent. Our Site is not intended for anyone under the age of 16, and no one under the age of 16 may provide information on the Site.

Updates to the Privacy Policy

We may update this Privacy Policy periodically as we offer new products and services, and as our business, technology, and laws change. You can determine when this Privacy Policy was last revised by referring to the “Last updated” reference above. Any changes will become effective upon posting of the revised Privacy Policy. If we make material changes to the policy, we will provide notice to you of the changes as required by applicable law.

Contact Us

For questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: privacy@clubchampion.com
Phone: 1-888-340-7820
Address: Club Champion, 7501 S. Quincy St. Suite 130, Willowbrook, IL 60527